We offer extremely flexible payment options. Simply add the products to your cart and fill in your information. You will be able to choose one of these payment options during checkout and we will immediately contact you regarding the delivery time.
- Cash on Delivery, Cheque in store
- Credit card on delivery, including 6 month interest free payments on orders over 10k for HSBC credit card holders
- Credit Cards Online (Visa, MasterCard). By Phone or in Our Central Office we can accept Visa, MasterCard, AMEX, JCB
- Wire Transfers Online
- In person payment at our Hong Kong office (note that not all grills are on display)
Small package deliveries can be made within 1-2 business days. Please call Yamato directly with your tracking number at 28292222 if any issues with your order. Other deliveries can be made within 2-3 business days.
100% Satisfaction Guaranteed. You the customer comes first so if in anyway shape or form you're not satisfied with your purchase, you have 30 days to return the product to us for a full refund. Not including used bbq grills that have been put under fire! Don't worry we are understanding and easy to deal with.BBQ Delivery PolicyDelivery Time
- FREE Delivery on Fridays. Delivery Hours are 10am-1pm or 1pm-4pm. We will offer you the first available delivery time in your area available. Spots book fast so best to place your order early to receive prompt and free delivery. Any deliveries outside this time are considered White Gloves Rush Delivery.
Additional BBQ Charges
- Free Pickup (Small grills in Central Office. Large Grills in Kwai Chung Warehouse) If our warehouse is open you may arrange to pick up the grill there. Please note the warehouse is closed on the weekend and evenings. Please ask for details and discuss with our customer service to make arrangements.
- Flights of Stairs 50HKD/Flight
Discovery Bay BBQ Deliveries
- White Gloves Rush Delivery (600HKD – Delivery Before Normal Schedule or outside normal delivery times) Any delivery request outside our normal delivery schedule. Please note we may not be able to meet all rush delivery needs
- Free Delivery Every Thursday (Assembly and stair charges still apply)
- DB BBQ Orders must be placed before 9am on Tuesday to receive free Thursday delivery. No exceptions.
- Rush Delivery Charges apply to delivery any other day
- A 170HKD Tunnel Fee is also applied to rush delivery services
If you ordered a bbq grill you may contact our preferred supplier (see below contact detail). For small grills we recommend a 4kg tank and larger grills 8kg
Esso Tai Yick Chan's Co, Ltd
Work: 2546 6275
Mobile: 5360 firstname.lastname@example.org
For Discovery Bay, please contact this gas supplier:
Shop 106B, DB Plaza, Discovery BayPhone: 2987 6738 or 2987 9678
Should you have any questions about your order please call us at +852 5804 4760.
Special Delivery Areas
Please note we are currently unable to deliver larger items to parts of Lantau at this time, usually those inaccessible by car. Please check with us before placing your order. We are happy to deliver to an alternative address, meet you at the Central pier, you may come to our office or we can meet you in a neighboring village such as Tung Chung. We can also give you the contact of a 3rd party local courier that may be able to assist you. You are always welcome to pick up items from our Central office.
Please note we are currently unable to deliver larger items to outlying islands at this time. We are happy to deliver to an alternative address, you may come to our office or we can deliver to the Kennedy Town or Central pier.3.Macau
We do not cover the cost of shipping to Macau, but we can help get the rates for you and you can pay on delivery. As for all the larger grills
we can deliver to your preferred carrier on the Hong Kong side free of charge or provide you with a quotation through our own contacts. Feel free to call us with questions regarding delivery to Macau.