30 DAY RISK FREE RETURN POLICYIf you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund. We believe that in order to have the best possible online shopping experience, you should not have to pay for domestic return shipping. So if for whatever reason you're not happy with your purchase, just let us know and we will assist immediately.With our 30 day return policy, there are no special catches or exceptions. Most retailers have a fine print stating a 15% to 30% restocking fee. We believe that is unfair and do not charge you anything at all. Yes, you read this right you get charged nothing at all and receive a full refund or can choose to receive a replacement of the same value. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition as you initially received it.
Return items to Renaud - It's easy:
- You can return your purchase for up to 30 days from the purchase date.
- Products must be in the condition you received them and in the original box and/or packaging.
- Please email us at firstname.lastname@example.org and we will provide our warehouse address to return the goods.
- Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will proceed with an exchange, process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to appear on your statement.
Unlike many other web sites that have special rules and lots of fine print, we offer free shipping on almost all domestic orders placed through Renaud. Just because shipping is free doesn't mean it should take a long time. We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from Renaud you can expect to receive your order within 2-4 business days.
BBQ grills that have already been assembled, but not used, may be exchanged for another grill for a 500HKD restocking fee within one week of purchase.
If you have a leaky Aerobed, please note that we sell a small repair kit (2 patches + 1 tube of glue) for HKD100. We are also happy to provide you instructions to find the hole yourself. If you would like us to help you to find the puncture, you can purchase the repair kit for HKD100 and the repair service is HKD300.