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Our Privacy Policy

Our company owned and operated by Renaud Lifestyle Products Ltd knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting this web site, you are accepting the practices described in this Privacy Policy.

What Personal Information About Customers Do We Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other ways. We use the information that you provide for such purposes as communicating with you, customizing the shopping experience for you, responding to your requests, and improving our site.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use cookies, and we obtain certain types of information when your Web browser accesses our website.

E-mail Communications: To help us make e-mails more useful and relevant, we may receive a confirmation when you open e-mail from our company if your computer supports such capabilities. We also refine our customer list further in an effort to avoid sending unnecessary duplicate messages to our customers.

Information from Other Sources: For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide special features and storage of items in your Shopping Cart between visits. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to shop at our web site, and we recommend that you leave them turned on.

Do We Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

Third Party: We will absolutely never send your personal information to a third party. Information pertaining to your credit card, email address and billing address will not leave our premises and they will not be used for marketing purposes by any other company.

Agents: We sometimes employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have only have access to your personal information on a need to know basis to perform their functions, but are not used for other purposes.

Business Transfers: As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that this company or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of Renaud Lifestyle Products ltd We release account and other personal information when we believe release is appropriate to comply with law or protect the rights, property, or safety of Renaud Lifestyle Products ltd, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

What Information Can I Access?

This web site gives you access to Your Account for the limited purpose of viewing and, in certain cases, updating that information. Additional access may be added as our Web site evolves.

Children

This site does not sell products for purchase by children. If you are under 18, you may use this web site only with involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit our web site, your visit and any dispute over privacy is subject to this Notice, including limitations on damages, arbitration of disputes, and application of the law of the Hong Kong SAR. If you have any concern about privacy, please send us a thorough description to ian@renaudair.hk and we will try to resolve it. Our business changes constantly. This notice will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.

Information You Give Us

You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists; submit a rebate form; participate in Discussion Boards; provide and rate Reviews; and employ other Personal Notification Services "Special Deals," and "Special Alerts". As a result of those actions, you might supply us with such information as your name, address, and phone number; credit card information; people to whom purchases have been shipped, including address and phone number; people (with addresses and phone numbers) listed in settings; e-mail addresses; content of reviews and e-mails to us; personal description.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; and phone number used to call us.