Renaud Air Limited (hereinafter referred to as the "Company") provides content and services to you through the Renaud Air Limited (hereinafter referred to as the "Website"). Pursuant to the following terms, by entering or purchasing products on this website, you confirm that you have read, understood and agreed to be bound by these terms, which will be changed from time to time at the discretion of the company.
1. Order Verification
After receiving your order, the company will check the information you have provided. The company will also verify the price, quantity and stock status of the products you ordered. The Company reserves the right to reject orders submitted by you and/or limit the quantity of products purchased without giving reasons. In the event of a product being out of stock, you will be notified the cancellation of your order.
2. Payment
After you complete the confirmation of the order information, the payment process will be processed on the online payment platform Stripe, and the company will not record your credit card information in this process. Your credit card will only be debited after the order has been successfully accepted. Our online payment processing is encrypted with 256-bit SSL, giving customers sense of security when shopping.
3. No Resale
All products on this website are sold to users and shall not be used for any illegal purpose. If the company has any doubts about the purpose of the ordered product, the company reserves the right to cancel the transaction.
4. Disputes
In case of any disputes, Renaud Air Limited. reserves the right of final decision.
5. Privacy Policy
5.1. Purpose of data collection
In order to continuously improve the quality of the company's products and services and to further understand the needs of customers, the company may require you to provide relevant personal information, contact information and other relevant information. If the relevant personal data is incomplete or incorrect, the Company may not be able to provide or continue to provide the relevant services to you.
The company collects the information of users who visit this website on a voluntary basis. Personal data collected includes contact names, email addresses, addresses, telephone numbers and other information submitted by you. The information collected by the company will only be used for the purpose of use stated when collecting the information from users to promote the company's products and services, and other purposes that you and the company may agree to or may be required by law from time to time:
- Internal research and analysis;
- Daily customer service;
- Handling customer complaints and enquiries;
- Invite you to participate in promotional programs, market surveys, surveys or other promotional activities;
- Product and service promotion and offer details;
- Preventing or detecting crime;
- Make disclosures in accordance with legislation;
- Anything directly related to the above.
5.2. Use of Personal Data
The company will keep customer information confidential and will not sell your personal information to any third party, but may provide the relevant information to:
- Subsidiaries and associates of Renaud Air Limited;
- Any agent, contractor or third party service provider providing services to the Company in connection with the operation of our business;
- Any agent authorized by the company to process customer personal data;
- The Company's auditors, consultants or legal advisers;
- The media (in certain circumstances relating to the handling of customer complaints and enquiries);
- Anyone who has a duty of confidentiality to the company.
5.3. Direct Marketing
With your consent, the Company intends to use your personal data including name, address, telephone number and email address for the following direct marketing purposes by post, email, telemarketing or SMS:
- Renaud Air Limited subsidiaries and associates provide products and services related to electronic and electrical appliances, health and beauty products, household products, furniture and furnishings, bathroom fixtures and sanitary ware;
- Activities, promotions, news and gift redemption of Renaud Air Limited’s subsidiaries and associates;
- Membership programs of Renaud Air Limited’s subsidiaries and associates;
- The Company may transfer and disclose your personal data to the transferees mentioned in item 9 above.
If you do not wish the Company to use your personal data as described above and/or provide your personal data to other persons for direct marketing purposes, you may notify the Company to exercise your right to opt out of the promotion. You can notify us by email to support@renaudair.hk with "unsubscribe" in the subject line of the email, or you can mail your request to the following address:
Personal Data Management Department
Renaud Air Limited
6/F, Port 33, 33 Tseuk Luk Street, San Po Kong, Kowloon, Hong Kong
5.4. Security of Data
The company will properly store the customer's personal data in the system, and only properly trained and authorized staff can read these personal data. The company also guarantees that the staff will maintain high security and confidentiality of the personal information of customers.
5.5. "Cookies"
"Cookies" are small computer files stored on the user's web browser to access the user's browsing habits and records while browsing the web. "Cookies" help users to browse the web more easily, improve usability and web flow. Some of the Company's content may use "Cookies" to save you re-login time each time you visit the website, but are not used to collect personally identifiable information. When browsing this website, you agree to the use of "Cookies" as described in this policy. If you refuse your consent, you can delete "Cookies", but you may not be able to access all parts of our website as a result.
5.6. Inquiry and Correction of Personal Data
All personal data stored in the database of the company, according to this Ordinance, you have the right to check with the company whether you hold your personal data at any time, and have the right to obtain a copy of such data and correct any inaccurate data. The above requests to access or change data may be sent in writing to:
Personal Data Management Department
Renaud Air Limited
6/F, Port 33, 33 Tseuk Luk Street, San Po Kong, Kowloon, Hong Kong
In accordance with this Ordinance, the Company is entitled to charge a reasonable fee for any processing request for access to personal data.
6. Disclaimer
All information, trademarks, logos, images, video clips, sound files, links and other information contained in this website (hereinafter referred to as "Information") are for reference only, Renaud Air Limited (hereinafter referred to as "the Company") will be subject to change at any time and at the discretion of the company without prior notice. While every effort has been made to ensure the accuracy of the information on this website, the Company makes no warranty, express or implied, that such information is accurate. The Company shall not be liable for any errors or omissions.
The Company will not be liable for any damages (including but not limited to computer viruses, system failures, data loss) caused by the use or use of this website by any person. This webpage may link to webpages provided by other organisations, but these webpages are not controlled by the Company. The Company does not make any warranty or assume any responsibility for the content displayed on these pages. If you browse these pages, you will be responsible for your own consequences.
7. Copyright
All information on this website is the exclusive property of Renaud Air Limited’s subsidiaries and associated companies and is protected by intellectual property laws and rights (including but not limited to laws protecting copyright). Any unauthorized use of the material is a tortious act under this law and rights. All or part of the information on this website may not be used, copied, sold, transmitted, modified, published, stored or otherwise exploited for any purpose without the express consent of the company.
8. Limitation of Liability
In no event shall Renaud Air Limited’s subsidiaries and associated companies be liable for any direct or indirect access or use of this website by you or any person, and any product, information or service on this content or any shall not be liable (whether in contract, tort (including negligence) or otherwise) for any loss or damage incurred. Without limiting the generality of the above provisions and under any circumstances, the subsidiaries and associated companies of our company, Renaud Air Limited, are not required to be liable for any incidental, special or consequential arising from your access to or use of this website. damages of any kind, including but not limited to lost profits, business interruption, loss of business data or other economic loss, personal injury or death.
9. General Indemnity
You agree that in the event of any loss, claim, liability, damage to Renaud Air Limited 's subsidiaries and associated companies arising out of or arising out of your breach of this disclaimer and/or use of this website or service , demands, costs and expenses (including all attorneys' fees), you will defend the company and the subsidiaries and associates of Renaud Air Limited, indemnify the company, subsidiaries and associates, and protect the company and Hong Kong subsidiaries and associated companies of Renaud Air Limited are not harmed.
10. Governing Law
This disclaimer is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You agree to submit to the non-exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.
11. Disclaimer Update
The company reserves the right to update this disclaimer at any time, with or without prior notice, and any changes will be effective immediately upon posting on this website. Please be sure to review this disclaimer each time you browse this website. By continuing to use this website, you agree to be bound by the revised disclaimer.
Payment
We offer flexible payment methods. First, add the product to the shopping cart, then fill in your personal information, and then choose the payment method that suits you best from the following. We will contact you immediately and inform you of the delivery time.
- Credit card;
- Bank transfer;
- FPS;
- In person payment at our Hong Kong office.
Delivery
Within Hong Kong: Small parcel will be delivered by SF Express. Generally, it takes 2-3 working days. The delivery person will usually call the recipient before delivery. If you have any questions with your delivery, please call SF Express directly (Tel: 27300273) with your tracking number. Large items will be delivered by van, usually you will receive it within 7 working days.
- If the order amount exceeds HK$500, you can enjoy free local shipping in Hong Kong;
- If the order amount is less than HK$500, it will be shipped on a collect basis;
- Additional charges (delivery by van to buildings without elevators): $100 per floor;
- Van delivery service hours: Monday to Friday 9:00 am to 6:00 pm (excluding Saturdays, Sundays, and public holidays);
- Overseas Shipping: Please contact us directly.
Return Policy
If you are not 100% satisfied with your purchase, the Company will be happy to accept returns unconditionally within 30 days from the date of purchase, and provide a full refund or exchange for other products of the same price from the Company.
Procedure for returning or exchanging goods:
- You can return your purchase for up to 30 days from the purchase date;
- Returned items must be purchased from the Renaud Air Limited;
- Products must be in the condition you received them and in the original box and/or packaging;
- Please email us at support@renaudair.hk and the Company will provide our warehouse address to return the goods;
- Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), the Company will proceed with an exchange, process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to appear on your statement.
Alen and Medic Filter Brand – Limited Lifetime Warranty
If it is determined that your product failure is caused by material or technical problems during normal use (The goods are not damaged due to improper use or man-caused) , we will provide you with replacements parts or provide you with a replacement machine( if we cannot provide the parts). Replacement parts may be brand new or may be refurbished. All the replaced parts or equipment will be owned by the Company.
How to enjoy the Limited Lifetime Warranty?
This warranty service is limited to the original purchaser of the device (purchase from RENAUD HK).
For users out of Hong Kong: To obtain the warranty service, the user must send the faulty product or parts to an authorized service center. The postage, insurance premiums, and shipping cost back and forth are not covered by the warranty and should be paid by the user. Please call (852)3755 0220 or send email to support@renaudair.hk for the address.
Note that the limited lifetime warranty on the air purifier you purchased is valid must meet all of the following conditions:
- Follow the instruction in the user manual to operate the air purifier. This includes replacing the filter at least every six months to prevent the motor from becoming overtaxed and providing proof of replacement of the filter element every six months*;
- The replacement filter must be purchased from our authorized dealer or official website https://www.renaud.hk；
- There are no signs of the equipment: tampering, mishandling, negligence, accidental damage, alterations, and/or repairs by non-authorized service personnel;
- The ownership of the air purifier has not been transferred. Warranty has been transferred to new owner by paying $1000 or $500 and Purchase of a replacement filter, plus any costs of fixing an air purifier per each per air purifier(If not application to discontinued models, please check with us before buying 2nd hand model).
* Please be advised that the Limited Lifetime Warranty is valid as long as the filters are changed on a regular basis (i.e. every 6 months if air purifier is used 24 hours a day, 7 days a week) and it purchases your filters from Renaud Air to avoid any warranty issues as we will keep your filter purchase record up to date and your Limited Lifetime Warranty valid.